**Air India and Air India Express Implement New Fare Structure**
Air India and Air India Express have officially introduced new economy class fares as mandated by the Ministry of Civil Aviation (MoCA). This update was shared via the airlines’ social media channels, confirming that the new pricing is now active across their reservation systems.
In a statement on X (formerly Twitter), Air India announced, “In compliance with the Ministry of Civil Aviation’s directive issued on the evening of December 6 regarding the capping of Economy Class base fares, the Air India Group has commenced the rollout of the new prescribed fares immediately.”
The implementation of fare caps is underway, with Air India Express having completed the process across its systems. Air India is progressively applying the fare caps, which are expected to be fully operational shortly. The airline emphasized that this phased rollout is necessary to ensure accuracy and stability, minimizing disruptions to guest bookings.
Regarding refunds for passengers who booked flights at higher fares during the transition, Air India stated, “Guests who may have booked Air India flights in Economy Class during the transition period, at base fares above the prescribed caps, are entitled to refunds of the differential amounts.”
In addition to fare adjustments, Air India and Air India Express have announced several proactive measures to assist stranded travelers. These include the capping of fares, reimbursement of differential amounts, and a special waiver of change or cancellation fees for eligible domestic bookings. Travelers can also utilize the airline’s chatbot, Tia, available on WhatsApp, the mobile app, and Facebook Messenger for assistance.
Furthermore, both airlines are offering special discounted fares and benefits for students, senior citizens, and members of the armed forces, along with their dependents.
**FAQ**
*What should passengers do if they booked flights at higher fares?*
Passengers who booked Air India flights in Economy Class at fares above the new caps during the transition period are eligible for refunds of the differential amounts.