**IndiGo’s Board Commits to Addressing DGCA Findings on Operational Disruptions**
The Chairman and Board of Directors of InterGlobe Aviation Limited expressed their commitment on Saturday to thoroughly address the findings outlined in the Directorate General of Civil Aviation (DGCA) orders regarding IndiGo’s operational disruptions that occurred in December of last year. They assured stakeholders, especially valued customers, that both the Board and Management are dedicated to fully understanding the orders and will implement appropriate measures in a timely and thoughtful manner.
Since the disruptions, a comprehensive evaluation of IndiGo’s internal processes has been underway, aimed at strengthening the airline’s operations and ensuring it emerges more resilient from this incident, which tarnished an otherwise impeccable 19-year operational history.
In response to the extensive flight disruptions in early December 2025, which affected over 300,000 passengers, the DGCA imposed penalties totaling ₹22.20 crore on IndiGo Airlines. This action followed a detailed investigation initiated by the Ministry of Civil Aviation after the airline canceled 2,507 flights and delayed 1,852 others between December 3 and 5, 2025. A four-member committee established by the DGCA assessed various aspects of the airline’s operations, including planning, crew scheduling, management oversight, and software systems.
The committee’s findings indicated that the disruptions were primarily due to excessive operational optimization, inadequate regulatory preparedness, deficiencies in software system support, and weaknesses in management structure and operational control. Additionally, the inquiry revealed that IndiGo failed to maintain sufficient operational buffers and did not properly implement revised Flight Duty Time Limitation (FDTL) norms, leading to widespread cancellations and delays.
What began as a single day of flight cancellations quickly escalated into a significant crisis, with passengers reporting ongoing disruptions for at least ten days. Social media was flooded with images and videos of stranded travelers attempting to retrieve their luggage, while checked-in bags were left scattered across airport terminals. The situation even reached Parliament, where Congress Rajya Sabha MP Pramod Tiwari raised concerns about the crisis, attributing it to a perceived monopoly in the aviation sector.
In conclusion, IndiGo’s leadership is taking the necessary steps to address the operational challenges highlighted by the DGCA, with a focus on enhancing the airline’s resilience and ensuring a more reliable service for its customers in the future.
**FAQ**
**What actions is IndiGo taking in response to the DGCA’s findings?**
IndiGo is conducting a thorough assessment of its internal processes and is committed to implementing appropriate measures to address the issues identified by the DGCA, ensuring improved operational reliability moving forward.