**Zomato CEO Responds to Claims of Company Decline**
In a recent social media post, Deepinder Goyal, the CEO of Zomato, addressed a user’s claim on Reddit suggesting that the food delivery platform is struggling and losing market share. Goyal expressed his embarrassment at having to clarify the situation, stating that many people had reached out to him with concerns.
He dismissed the allegations as “utter nonsense,” emphasizing that Zomato is not losing market share and does not mandate its employees to order exclusively through the platform. “We firmly believe in freedom of choice,” Goyal asserted.
The Reddit post, which sparked Goyal’s response, claimed that Zomato’s leadership acknowledged during an internal meeting that the company is losing significant market share to competitors like Swiggy and Zepto Cafe. The user described a tense atmosphere among employees, citing rules that require them to order a minimum of seven times a month and a supposed ban on using rival apps.
The post further criticized the company’s culture, describing it as inconsistent and chaotic, with leadership changes creating uncertainty among staff. It also alleged that office toxicity, micromanagement, and public humiliation of employees have become commonplace, with the company’s profitability primarily reliant on high platform fees rather than sustainable practices.
Additionally, the post highlighted concerns about the treatment of delivery partners, claiming they are underpaid and overworked compared to competitors.
In light of these claims, Goyal’s response aims to reassure stakeholders and employees that Zomato remains committed to its values and is not experiencing the decline suggested in the viral post.
**FAQ**
**Q: What did Zomato’s CEO say about the company’s market position?**
A: Deepinder Goyal stated that Zomato is not losing market share and emphasized the company’s commitment to employee freedom of choice regarding ordering.
