**Summary: Tesco Business Solutions’ Transformation in India**
Tesco Business Solutions, led by CEO Sumit Mitra, is transforming the retailer’s global operations from its India center, focusing on efficiency and innovation.
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### Defining Trends at Tesco’s Global Capability Centre in India
**Who:** Sumit Mitra, CEO of Tesco Business Solutions
**What:** Discusses the transformation of Tesco’s operations through its Global Capability Centre (GCC) in India
**When:** Interview conducted on March 20, 2025
**Where:** Bengaluru, India
**Why:** To streamline processes and enhance support for Tesco’s global business
Tesco Plc, one of the largest retailers in the UK, faced significant challenges following an accounting scandal in 2015, leading to its worst annual loss. In response, Sumit Mitra was appointed in 2017 to lead Tesco Business Solutions, the technology arm of the company, with a clear mandate to drive change.
### Key Developments in Tesco’s Business Centres
– **Cultural Shift:** The name change from Tesco Hindustan Service Centre to Tesco Business Solutions was aimed at fostering a global business mindset among employees.
– **Process Streamlining:** The company restructured 700 processes into 10 core processes to enhance efficiency in customer service, strategy execution, colleague management, technology development, and accounting.
– **Global Workforce:** Tesco operates four other GCCs worldwide, employing up to 8,000 people, with the India centre being the largest, housing two-thirds of the GCC workforce.
Mitra emphasized the importance of culture in running a successful Global Business Services (GBS) model, which is crucial for supporting Tesco’s 5,000 stores globally.
### Conclusion
As Tesco continues to innovate and streamline its operations, what further changes can we expect from its Global Capability Centres?
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**FAQ: What is the role of Tesco Business Solutions in the company’s operations?**
Tesco Business Solutions is responsible for managing and optimizing various operational processes to support Tesco’s global business, focusing on efficiency and innovation.
**Alt Text:** Sumit Mitra, CEO of Tesco Business Solutions, discusses the company’s transformation in India.
**URL Slug:** tesco-business-solutions-india-transformation
