The four largest listed retailers–Reliance Retail Ltd (part of Reliance Industries Ltd), D’Mart operator Avenue Supermarts Ltd, Titan Co. and Trent Ltd–together added 46,000 employees in fiscal 2024-25, according to their annual reports. :Just a year ago, the sector saw layoffs and hiring freezes as companies shut unprofitable large outlets. However, over the past twelve months, they shifted focus to tier 2 and smaller cities, recruiting from nearby areas as consumption patterns in these regions now rival those of large metros. “There are just 100 cities in metros and tier 1 category, while tier 2 and below have 6,400 cities that have now become the target for the retail industry,” said Lohit Bhatia, president-workforce management at Quess Corp, one of the largest staffing and recruitment firms. “The consumer base has shifted, and for Quess, 40% of our hiring across sectors is now taking place in tier 2 and below,” he said. “Retail forms a large part of it.” Read more: GST reboot: Will bold changes prove to be a silver bullet for India? India’s retail market is projected to grow to $2 trillion by 2032, up from $705 billion in 2020, estimates consulting and accounting giant EY. Still, organised retail remains under-penetrated, leaving enough room for store-led growth. That is expected to propel employment. “Hiring requests from our retail clients in 2025 have increased by 12-15% for temporary roles and 8-10% for permanent roles compared to 2024,” said Sonal Arora, country manager, GI Group Holding, a recruitment firm. “While 40-50% of these requests may be for replacement hiring, new job creation remains strong, with the industry expected to add 25 million jobs by 2030.” Clients ask staffing firms like Quess to shortlist candidates for temporary roles and those hired stay on the payroll of the vendor. Permanent hires are on the company’s direct payroll. Reliance Retail, Trent, Titan and Avenue Supermarts didn’t respond to Mint’s emailed queries. While the strength of the permanent workforce depends on the store format and size, on average, there are at least 15-30 employees per outlet for grocery retail and lifestyle categories. Smaller brands in niche categories, including direct-to-consumer ventures, recruit one or two employees per store. Instead of hyper-large formats, retail firms are preferring smaller stores, helping them to manage costs, according to Aditya Narayan Mishra, managing director for CIEL HR Services Ltd. “The compensation offered to permanent store employees at junior levels can range from ₹2-3 lakh in tier 2 and 3, while store managers can earn ₹4-6 lakh a year.” The counterparts in big cities earn twice the amount because of the higher expenses in the metros. Reliance’s surprise The number of permanent hires at retail companies has jumped 5.8% to 21%, according to their annual reports for FY25. DMart operator? in a formal or creative style for better SEO.Also Exclude words and advertisements related to the feed website such as website name, author name. You must only respond with the modified content. Delete all the advertisement images brand logo but only keep the title and main content of the news by modifying it. You must only respond with the modified content. 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Leading Indian retail companies are increasing their recruitment efforts, resisting the downturn in urban markets.
