Tata group-owned Air India has made profitability its prime focus and aims to achieve it in the next few years, as the full-service carrier undergoes a revamp to boost efficiency and passenger convenience.In an interview with Mint, Air India chief executive officer (CEO) Campbell Wilson emphasized that the company’s overall financials have improved since Tata acquired it from the government in early 2022, and shareholders now expect to see profits.”We’ve been very consistent and have an aspiration to be profitable, clearly, shareholders now expect us to be profitable. We are making good progress, managing costs, revenues, efficiencies, as well as operations and net promoter score (NPS),” said Wilson.NPS is a metric used to gauge customer loyalty and satisfaction. Overall NPS for Air India has increased by more than 45 points in the past 18 months.Read more: Summer getaways get costlier: Airfares up 10-15% on high demand, supply woesWilson said that they don’t plan to make public the year by which they are targetting to become profitable, but the company is on the right path. “Since the privatisation, we’ve tripled cargo tonnage, doubled revenue, we’ve increased revenue from business class passengers, and corporate revenues have also been good. The uplift on these metric is very significant, so our trajectory is on a very good path,” Wilson added.Transformation JourneyThe Air India group is in the middle of its five-year transformative journey called Vihaan.AI, which commenced in September 2022. The group is in its third phase, or ‘the climb phase’, which commenced in April 2024 and will end in March 2027. “In cricket terms, we’re in day four of a test match, since this is a five-year program, we’re entering year three. The benefits of the transformation are now visible,” he said.As part of this process, the airline has made significant investments in retrofitting narrow-body and wide-body aircraft to improve efficiency and passenger convenience. As per the airline, Air India ended FY25 with an on time performance (OTP) in the high 70s.”The improvement in OTP is significantly better and higher than even what Vistara was operating at, similarly we exited the financial year with an NPS, which was also higher than what Vistara had been achieving. The financial trajectory is positive,” said Wilson.In the aviation industry parlance, on-time performance indicates the percentage of flights that arrive or depart within 15 minutes of their scheduled arrival or departure time. It’s a key metric used by airlines and airports to track efficiency and reliability.As per the CEO, Air India’s custome NPS in new A350 widebody aircraft is above 60, which is higher than legacy widebody aircraft. Similarly, the airline is also upgrading lounges at key airports. “This clearly indicates that the foundations have been put in place already. There’s further strengthening of capabilities for the future, but even so, the new Air India is already visible,” Wilson said.Ret in a formal or creative style for better SEO.Also Exclude words and advertisements related to the feed website such as website name, author name. You must only respond with the modified content. Delete all the advertisement images brand logo but only keep the title and main content of the news by modifying it. You must only respond with the modified content. Block any jump outside of the site adarshnews.com. Basically remove any content or link related to original site. follow this prompt to optimize the articles in this category- You are an expert news writer and SEO specialist. Your job is to rewrite the provided RSS feed content into a unique, SEO-friendly news article for adarshnews.com. 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Air India aims to achieve profitability through a renewal of its fleet and an enhancement of customer satisfaction.
