**Meta:** Paytm CEO advocates for aircraft identification during booking for better travel experience.
**Content:**
**Who:** Vijay Shekhar Sharma, CEO of Paytm
**What:** Advocated for the ability to identify aircraft types during flight bookings
**When:** March 11, 2023
**Where:** Social media platform X
**Why:** To enhance the travel experience by allowing passengers to select preferred seats on newer aircraft
### Need for Aircraft Identification in Bookings
In a recent post on social media platform X, Vijay Shekhar Sharma, the CEO of Paytm, expressed his concerns regarding the booking process for airline travelers. He suggested that passengers should be able to identify the type of aircraft they will be boarding to choose their preferred seating arrangements before finalizing their bookings.
### Air India Experience
Sharma shared his experience after booking a long flight with Air India, expecting to travel on a new Airbus A350 with upgraded seating. However, he was surprised to find that the aircraft was from the airline’s older fleet. He stated, “Hello @airindia, There should be a way to identify this aircraft type at the time of booking. Had assumed of those new aircraft/seats and now in this one, for a super long flight.”
### Air India’s Response
In response to Sharma’s concerns, Air India clarified that travelers can view the aircraft type in the flight details section during the booking process. They emphasized the importance of a comfortable journey, especially on long flights, and encouraged passengers to reach out for further assistance if needed.
### Public Reaction
The post sparked a variety of reactions from users on X. Some questioned whether Sharma had checked the flight details before booking, while others pointed out the necessity for Air India to upgrade its older aircraft. A user suggested a helpful tip: “If the selected flight has premium economy, then it’s a new else old.” Additionally, travelers noted that booking platforms often provide aircraft details before ticket confirmation.
### Conclusion
The discussion highlights the need for greater transparency in airline bookings. Should airlines implement clearer identification of aircraft types to enhance customer satisfaction?
**FAQs:**
**Q: Can travelers see the aircraft type before booking with Air India?**
A: Yes, Air India allows travelers to view the aircraft type in the flight details section during the booking process.
