**Zomato CEO Clarifies Contact-Sharing Feature for Users**
In a recent LinkedIn post, Aditya Mangla, the CEO of Zomato, addressed user concerns regarding the platform’s restaurant contact-sharing feature. He emphasized that customers have the right to withdraw their consent at any time, ensuring transparency in how their personal data is handled.
Mangla’s statement comes in response to apprehensions about the potential misuse of personal information if the contact-sharing feature is activated. He reassured users, stating, “One clarification that’s important: customers can withdraw consent at any time.” However, he noted that once phone numbers are shared with restaurants, they cannot be retracted.
The introduction of this feature was driven by requests from restaurant partners seeking a direct line of communication with their customers. Mangla highlighted the importance of providing customers with choices, saying, “We built this feature because restaurant partners wanted a direct line to customers. We built the controls because customers deserve choice. Both matter.”
For users wishing to disable the contact-sharing feature, Mangla outlined a simple step-by-step process:
1. Open the Zomato application.
2. Navigate to your profile section.
3. Select the “Hear from restaurants” option.
4. Click on the “Stop sharing now” option.
It is important to note that disabling this feature will only prevent future contact-sharing with partner restaurants. Any contact details previously shared cannot be undone. Mangla clarified, “That’s it. Future orders, future restaurants—your number stays with us,” ensuring that if the feature is disabled, Zomato will not share users’ numbers with restaurants.
Zomato’s contact-sharing feature, launched in November 2025, allows customers to opt-in for marketing and promotional updates directly from the restaurants they order from. According to Mangla, the feature only shares users’ phone numbers, with no other personal information being disclosed to restaurant partners.
As Zomato continues to evolve its services, the balance between customer choice and restaurant needs remains a priority, fostering a more connected dining experience.
**FAQ**
**Can I completely remove my phone number from Zomato?**
No, while you can disable the contact-sharing feature for future orders, any phone numbers already shared with restaurants cannot be retracted.
